Frequently Asked Questions

VPS and Cloud servers are activated instantly after payment confirmation. Dedicated Servers take up to 24 business hours for provisioning and initial hardware and network configuration.

Yes. Plan upgrades can be requested at any time through the control panel or by opening a support ticket — the proportional difference is calculated and applied automatically to the next invoice.

Downgrades are subject to resource availability and can be requested at the end of the current billing cycle.

Monthly plans have no loyalty period — you can cancel at any time with no penalty. The annual plan grants a discount of up to 25% and represents a 12-month commitment billed in full at the start of the period.

On the annual plan, the price shown corresponds to a monthly estimate with a 25% discount applied. Billing is done in full — that is, the total amount for the 12 months is invoiced at once at the time of ordering or renewal.

VPS is a virtualized environment with fixed resources and a more accessible entry cost — ideal for sites, systems and mid-sized applications. Cloud Server runs on distributed infrastructure with higher redundancy, more dedicated vCPUs, more RAM capacity and network access up to 10 Gbps, making it better suited for critical business workloads.

Yes. All plans include at least one dedicated fixed IPv4 address. Additional IPs can be ordered on demand.

For VPS and Cloud Server Linux, we offer the main distributions: Ubuntu LTS, Debian, AlmaLinux, Rocky Linux and CentOS Stream, with panel installation in minutes. Cloud Server Windows runs on Windows Server 2019 and 2022. Custom images can be requested for Dedicated plans.

Yes, especially for databases, high-demand CMS platforms, e-commerce sites and applications with intensive read/write operations. NVMe storage delivers IOPS several times higher than conventional SATA SSD, reducing I/O bottlenecks and noticeably improving application response time.

Technical support is available 24 hours a day, 7 days a week, including holidays, through chat, tickets and phone. All requests are handled by technicians at our NOC in Brazil — there is no offshore handoff. Dedicated plan customers get a differentiated response-time SLA.

The 99.9% availability SLA covers the network, power infrastructure and the hypervisors that support your server. Downtime caused by scheduled maintenance with advance notice, failures originating on the customer's server, or force majeure events are handled according to the terms of the service contract available on our contracts page.

Yes. We operate our own Network Operations Center (NOC) located in Brazil, with active 24x7 monitoring of network infrastructure, servers and connectivity. Incidents are detected and handled proactively — in most cases before the customer notices the problem.

We accept Pix, Brazilian bank slip (boleto), credit card (with installment options) and bank transfer for corporate contracts. Annual plans paid via Pix or transfer are also accepted with a specific invoice.

Yes. We issue an NFS-e (Brazilian Electronic Service Invoice) for all customers, sent automatically to the registered email after each payment is confirmed. Companies that need specific billing arrangements can talk to our sales team about the available options.

Cancellation can be requested at any time through the control panel or via a support ticket. For monthly plans, the service remains active until the end of the paid period and ends with no additional charges. For annual plans, the conditions described in the service contract apply. We recommend completing a full data backup before finalizing the cancellation.