COMPLIANCE
Abuse Report Policy for receiving and handling incidents
QNAX's triage, review and response guidelines
The ARP organizes how QNAX receives and processes abuse reports. It clarifies which incidents can be reported, which evidence speeds up the review, and how the company acts in minor, severe and legally sensitive cases.
A policy that brings predictability to the abuse process
Our goal is to guarantee the security, stability and integrity of the network, cooperating with the security community and with competent authorities. The ARP exists so reporters and customers understand how triage works and what measures can be applied depending on the severity of the case.
Scope: network incidents, phishing, malware, spam, fraud, illegal content and other misuse of the infrastructure.
Related policies: this page should be read together with QNAX's AUP and Contracts & Terms.
A structured read of the Abuse Report Policy
The points below explain how abuse reports are received, reviewed and handled by QNAX.
1
Contact for reports
QNAX maintains a dedicated channel for receiving reports related to network abuse, malicious activity or misuse of the infrastructure.
Abuse reports should be submitted with as much information as possible to support the review.
- Official email: [email protected]
- Web channel: Abuse & DMCA form
2
Types of abuse that can be reported
QNAX reviews reports related to phishing, malware, spam, network attacks, digital fraud and illegal content.
- Phishing: pages or services used to steal credentials.
- Malware: viruses, trojans, ransomware and botnets.
- Spam: mass sending of unsolicited email.
- Network attacks: DDoS, scanning and vulnerability exploitation.
- Digital fraud: online scams, fake pages and cloning.
- Illegal content: material prohibited by applicable law.
3
Required information
For a review to be possible, we recommend including technical data and enough context to validate the incident.
- IP address involved.
- Date and time of the incident, with time zone.
- Full logs or headers, when applicable.
- Related URL or domain.
- A detailed description of the incident.
4
Processing reports
After receiving a report, our technical team performs an initial review. If potential abuse is identified:
- The responsible customer is notified.
- They have up to 24 hours to respond or fix the issue.
5
Measures in severe cases
In situations considered critical or illegal, including active phishing, malware, cyberattacks and financial fraud, QNAX may immediately suspend the service, block access to the server and preserve technical records.
6
Cooperation with authorities
QNAX cooperates with authorities and organizations responsible for digital security. When legally required, the company may preserve technical evidence, provide the customer's registration data and collaborate with official investigations.
7
Scope of action
QNAX acts as an infrastructure provider under the IaaS model and has no direct control over applications or content hosted by customers.
Even so, whenever possible, measures are taken to stop activity that violates applicable law, the terms of service and the acceptable use policy.
8
Good faith in reports
Reports must be submitted in good faith. Sending false, abusive or manipulated reports may result in the sender being blocked.
Have a concrete case to submit? Use QNAX's formal channel
To speed up the review, send IPs, logs, headers, URLs, timestamps and as much technical context as possible.